Refund policy

At SabriosStore, we want you to love every piece you receive. If for any reason you are not fully satisfied, we offer a fair and transparent return and exchange process as outlined below.

Eligibility for Returns & Exchanges

  • Returns or exchanges must be requested within 48 hours of delivery

  • The item must be unused, unworn, and in original condition

  • Jewelry must be returned in its original packaging

  • Proof of purchase is required

For hygiene and safety reasons, earrings are not eligible for return or exchange, unless received damaged or incorrect.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 24 hours of delivery with clear photos or videos. We will arrange a replacement or exchange at no additional cost after verification.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Earrings (for hygiene reasons)

  • Items damaged due to misuse, water exposure, or improper handling

  • Sale or discounted items (unless stated otherwise)

Exchange Process

Once your exchange request is approved:

  • The item must be shipped back to us by the customer

  • After inspection, the replacement item will be dispatched

  • Exchanges are subject to product availability

Refunds

  • Approved refunds (if applicable) will be processed after the item is received and inspected

  • Refunds will be issued to the original payment method

  • Shipping charges are non-refundable

How to Request a Return or Exchange

To initiate a return or exchange, please contact us at:
📧 info@sabriostore.com

Include your order number, reason for return/exchange, and clear images if applicable. Our team will guide you through the next steps.

Policy Updates

SabriosStore reserves the right to update or modify this policy at any time. Any changes will be reflected on this page.